Happy New Year to you from all of us at 300 Below, Inc.
2010 –> SOLVE + SERVE + SAVE
It is our hope that we will begin this new year with new challenges for us to solve, long time customers returning for us to serve, and many resources on this planet that we can save through our environmentally-friendly “green” cryogenic processing methods.
We’ve been a pioneer of firsts since 1966 when Ed Busch first dabbled in the world of cryogenic processing and we now find ourselves adapting to meet the ever-changing demands of our clients. We’ve always embraced new technology to process parts for projects like the Cassini space probe and the F-22 Raptor, but we’re now using new technology to reach out to new clients and re-connect with old ones. Technologies like Twitter and LinkedIn, and the new website we launched right before the new year, allow us to share our stories with you in real time.
Back in 1988, I experimented in my garage with the business of cryogenics using $400 cash and a small credit line from the bank. Ed’s mentorship and advice was invaluable, and it’s allowed this once small startup operation to evolve into the world’s largest and oldest commercial cryogenics company in existence today. I’m humbled by all of our clients who have stuck with us along the way, through both weak and strong economic times, and believed in us enough to realize how we’d save them money in many more ways than one. I’m proud to say we continue to offer a 100% money-back guarantee with all of our services, and I can count on two hands the number of times when people actually needed to use it. When you rely on 300 Below, you’re continuing to take meaningful action to improve your business and increase your performance, regardless of the industry you’re in.
Good customer service lies in being proactive, not reactive. I hope you’ll agree that 300 Below goes the extra mile to ensure that your items are processed in a way that no other company can. We’ve had special agents camped out on our premises when we processed parts for NASA’s Cassini program, along with surveillance satellite monitoring to and from our facility, yet they trusted us to handle their mission-critical parts once they arrived. There’s been an incredible amount of trust placed in us from both top racing teams and world-famous musicians, and the list goes on. But I’ll never forget the mom-and-pop shops that kept me going in the beginning — who believed in the promise of cryogenic tempering before scientific research proved its potential.
From the bottom of my heart, thanks for your continued support. 300 Below is a labor of love and a business of stories threaded among seven different and evolving industries. After traveling to hundreds of places in countries all over the world, I can honestly say that each challenge has brought a unique and special chapter to my life. It’s an honor to serve you; I look forward to many more opportunities in 2010.
Peter J. Paulin, AAMS
Chief Executive Officer
300 Below, Inc.